1. Appointments
All appointments must be booked in advance, either online, by phone, or in person.
Please arrive on time for your session. If you are late, your appointment may be shortened to avoid disruption to other patients.
Initial appointments include an assessment and treatment where appropriate.
2. Cancellations and Missed Appointments
We require at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made within 24 hours or failure to attend may incur a full session fee.
We understand emergencies happen—please contact us as soon as possible if you are unable to attend.
3. Fees and Payment
Payment is due at the time of your appointment unless otherwise agreed.
We accept [insert accepted methods, e.g. cash, card, bank transfer].
For insurance-funded treatment, you are responsible for ensuring all paperwork and authorisation is in place before your session.
If your insurer declines payment, you will be liable for the cost.
4. Medical Information and Consent
All treatments require informed consent.
You must provide full and accurate health information prior to treatment. This includes disclosing any pre-existing conditions, medication, or recent surgeries.
Your physiotherapist may refuse treatment if it is deemed unsuitable or unsafe.
5. Privacy and Data Protection
We comply with the UK General Data Protection Regulation (UK GDPR).
Your personal and medical information will be stored securely and treated confidentially.
We will not share your data with third parties unless required by law or with your explicit consent. Please refer to our Privacy Policy for more detail.
6. Professional Standards
All physiotherapists are registered with the Health and Care Professions Council (HCPC) and follow the standards set by the Chartered Society of Physiotherapy (CSP).
We are committed to maintaining high standards of care and patient safety.
7. Liability
While every effort is made to provide safe and effective treatment, results may vary, and we cannot guarantee specific outcomes.
We are not liable for any loss, damage, or injury unless caused by our negligence.
8. Children and Vulnerable Adults
Patients under 18 must be accompanied by a parent or guardian.
Safeguarding measures are in place in accordance with relevant UK laws.
9. Conduct
We reserve the right to refuse treatment or terminate a session if a patient behaves in a threatening, abusive, or inappropriate manner.
10. Changes to Terms
We reserve the right to update these terms from time to time. The most recent version will always be available on our website.
